FREQUENTLY ASKED QUESTIONS
ORDER AND PAYMENT
1. Q: How do I place an order?
•You can place an order online through our website or by contacting us directly via phone or email.
2. Q: What payment methods do you accept?
•We accept credit cards
3. Q: Is my personal and payment information secure?
•Yes, our website uses industry-standard encryption (SSL) to ensure your information is secure.
4. Q: How long does shipping take?
•Shipping times vary depending on your location. Please allow 3-5 business days for standard shipping.
5.Q: Can I track my order?
•Yes, you will receive tracking information via email once your order ships.
6. Q: Can I return or exchange an item?
•Yes, please see our Return Policy for details.
7. Q: How do I initiate a return or exchange?
•Contact us via email or phone to initiate the process.
8. Q: What is your refund policy?
•Refunds will be issued via original payment method within 5-7 business days
9. Q: What materials are used in your products?
•Our products are made from cement power, gypsum powder and plaster of paris.
10. Q: Are your products handmade?
•Yes, many of our products are handmade with love and care.
11. Q: Can I customise a product?
•Please contact us to discuss customisation options.
12. Q: Do you offer wholesale pricing.
•Yes, please contact us for wholesale inquiries.
13. Q: Can I cancel or change my order?
•Please contact us as soon as possible to request changes or cancellations.
14. Q: How do I care for my new home decor item?
•Do not soak in water, wipe with a damp cloth. Please see our Product Care page for tips and instructions.
14. Q: Do you have a physical shop?
• No we do not have a physical shop.
CONTACT US
If you have any further questions or concerns, please don't hesitate to contact us:
whatsapp: 084 590 4232
Phone: 073 597 0345
